This page sets out how 777joia handles the personal information you share when you create an account, make a deposit through Nagad or Rocket, or contact our support team. Access to our platform depends on your local law and eligible region — reading this policy helps you understand exactly what data we hold and what choices you have.
Account data protection
Nagad & Rocket transaction records
Your right to review and correct
Support contact routes published
DATA WE HOLD
What 777joia Collects From Your Account
When you register, we collect the details you enter: name, contact information, and the credentials you choose for your account. When you fund your account through Nagad or Rocket, we record the transaction reference, amount, and wallet identifier your payment provider passes to us — we do not store your full mobile banking PIN or password. We also collect technical data your device sends automatically: IP address, browser type, and session timestamps. This helps us detect unusual access patterns and keep your account secure. Cookie data from your browsing session on 777joia is stored locally on your device and can be cleared through your browser settings. We retain your account records for as long as your account remains open and for a period afterward as required by applicable law and our own audit obligations. If you close your account, we will tell you the retention period that applies in your case. We do not sell your personal data to third parties. Some data is shared with our payment processors — Nagad and Rocket — solely to complete the transaction you initiated. Use of this platform and its data practices is subject to your local law and the eligible regions in which the service operates.
Nagad
Transaction references from Nagad deposits and withdrawals are logged against your account wallet for reconciliation and dispute resolution.
Rocket
Rocket payment records are held in the same secure transaction log, accessible from your account history.
Device & Session
Session and device data help us flag access that does not match your usual pattern, reducing unauthorised login risk.
POLICY COVERAGE
Where This Policy Applies
This policy covers the data 777joia processes directly — your account profile, payment records, and site activity. It does not extend to the data practices of external services that we link to or that process payments on your behalf. Understanding the boundary helps you know who to contact if a question arises.
Account Access
Covers all data you provide when registering or updating your account on 777joia, including login credentials, contact details and account preferences you set inside your profile.
Transactions
Covers payment records generated when you deposit or withdraw through Nagad or Rocket. Transaction references visible in your account history fall within this policy.
Site Activity
Covers session data, cookie data and technical logs created while you browse the 777joia site. You can manage cookie behaviour through your browser settings at any time.
Third-Party Services
Does not cover how Nagad, Rocket, or any external payment or identity service handles your data on their own systems. Review each provider's own policy for those details.
YOUR CHOICES
Actions Available to You Under This Policy
You have practical options for managing the data we hold about you. The starting point is your account page, where you can view the details we have on record and update contact information directly. For anything the account page does not cover — such as requesting a copy of your full data record or asking us to correct information you cannot edit yourself — our support team handles these requests through the channels listed on the site. Response times depend on the nature of your request. Data access requests follow the process set out in applicable law for your eligible region; we will acknowledge your request and let you know how long it will take. If you believe any record is inaccurate, raising it through support is the fastest route to a correction.
Review Your Records
Open your account page to see the profile data and transaction history currently held against your account. Nagad and Rocket payment references appear in the transaction log.
Correct Account Details
Update your contact information directly inside your account settings. For fields that require verification to change, contact support with the details of what needs correcting.
Raise a Data Question
If you want to know specifically what data we hold or how a particular record was created, send your question to our support team through the published contact route.
Request Support
All data rights requests are handled by our support team. Use the live chat or email route shown on the site — we do not accept data requests through social media.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how we handle your data, two contact routes are published on the site. We handle privacy questions through the same support channels used for account and payment queries.
Live Chat
The live chat widget is accessible from your account dashboard. Use it to ask questions about your data, request a correction, or flag an access concern in real time.
Email Support
For written data requests — including access requests or correction requests that require a paper trail — use the support email address shown in the help section of your account.
Account Help Section
The help section inside your account lists the current published contact options and explains what information to include when raising a data rights request.
HOW WE HANDLE DATA
Data Handling and Account Security at 777joia
We apply access controls so that only the systems and staff that need your data to operate your account can reach it. Payment data from Nagad and Rocket transactions passes over encrypted connections between our platform and the payment provider. Your account password is stored in hashed form — we never hold it in plain text and our support staff cannot read it, only reset it through the verified process. Cookies used on the site are either strictly necessary for the session or analytics cookies that you can decline through your browser settings.
Cookies
Session cookies keep you logged in while you navigate. Analytics cookies help us understand page performance. You can block or clear these in your browser without losing your account data.
Account Security
Your password is hashed before storage. If you suspect unauthorised access, use the password reset option immediately and then contact support through live chat to flag the incident.
Data Retention
We keep your account and transaction records while your account is active and for a period afterward set by applicable law. We will confirm the specific period if you close your account.
Policy Changes
If we update this policy in a way that affects your rights, we will post the updated version on this page and note the date it takes effect. Continuing to use the account after that date means you have read the revised policy.
PRIVACY QUESTIONS
Common Questions About Our Privacy Policy
Answers to the questions we hear most often about how 777joia handles your data.
What personal data does 777joia collect when I register?
We collect the name, contact details and credentials you enter during registration. When you transact through Nagad or Rocket, we also record the payment reference and wallet identifier your provider sends us. We do not store your mobile banking PIN or full card details.
Can I see what data you hold about my account?
Yes. Your account page shows your profile details and your full transaction history, including Nagad and Rocket payment references. For a complete data record beyond what the account page displays, submit a request through live chat or the support email address listed in your account help section.
How do I correct information that is wrong on my account?
Open your account settings to update contact details directly. If the field you need to change requires identity verification first, contact support through live chat or email and describe what needs correcting. Our team will walk you through the steps shown in the account system.
Does 777joia share my data with third parties?
We share your payment data with Nagad and Rocket only to complete the transaction you initiated. We do not sell personal data. Technical service providers who help us run the platform may access data under confidentiality terms, but do not use it for their own purposes.
How long does 777joia keep my data after I close my account?
We retain account and transaction records for a period required by applicable law and our own audit obligations after account closure. The exact duration depends on your eligible region. When you close your account, we will confirm the retention period that applies to your records.
Who do I contact if I have a complaint about how my data is handled?
Raise your complaint through the live chat on your account dashboard or the support email address in your help section. Include a description of your concern and the data involved. We will acknowledge your message and let you know the expected timeline for a response.
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